SDA provides contract management support using a structured approach to assess requirements, establish processes, and minimize corporate liability. The overarching considerations are to increase communications, streamline processes, develop a strong customer focus, initiate quality enhancements, improve time to delivery, analyze cost savings, and mitigate corporate risk.

SDA CAN PROVIDE THAT ASSISTANCE

Contract Support and Assistance With Complex or Difficult Situations

Contract Start Up
The award and start of a new contract is the most critical time to establish the working relationship with your customer. In addition to the immediate operational focus, there are a host of short-term program support elements that will determine the long-term efficiency of the operational and business management of your program. Staffing requirements, contractual requirements, deliverables, identification of internal and external tracking needs, and program specific processes and procedures are some of the short- term support elements that can demand a lot of focus and time. Though necessary, the support area’s initial build up, often occurs at the expense of the operational start up and your first impression with the customer. Temporary, yet highly experienced assistance with start- up requirements can eliminate much of the pressure and significantly impact the lasting impression with a new customer. It can set the tone for the remainder of your contract.

In this case there may be a need for someone to step in immediately and assess the contractual requirements, establish processes and procedures and administer and track the requirements.

SDA CAN PROVIDE THAT ASSISTANCE

Established Contracts
An established contract can experience difficulties especially following a significant change in administration or shift in requirements. Such changes can often cause turmoil within your program. That turmoil can quickly erode relationships with your customer and impact the previously smooth operation. The contractual personnel who had been engaged and responsive are frustrated. They may be unsure of the next steps to regain a smooth working relationship with the customer.

When there is a need for someone to relieve the pressure, assess the situation, establish communication with the customer, establish a new plan of action, and revise the process of administration.

SDA CAN PROVIDE THAT ASSISTANCE